Refund policy

We have a 7-day refund policy. Our 7-day refund policy allows you to request a refund if you have not downloaded the purchased product file within 7 days of payment.

As our current products are digital and delivered as files, once your refund request is approved, you will no longer be able to download the related product file through the provided download link. 

Before you start a refund, you can contact us at CelestialTour@outlook.com. 

Once the file has been downloaded, your refund request will not be approved. If you have any disputes regarding the received file, please contact us at CelestialTour@outlook.com for resolution.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at CelestialTour@outlook.com.